Impact is about what changes for people
UAA records participation and service use, but numbers alone do not explain the difference community support makes. We combine monitoring with participant feedback, case studies, referrals and evidence of changes in confidence, wellbeing, skills, physical activity, housing stability and access to support.
Between January and August 2026, UAA recorded 8,334 attendances and service contacts across its community activities – an average of 1,042 engagements each month. August alone recorded 1,083 engagements across UAA services, activities and community events.
These figures represent attendances, service contacts and recorded activity rather than unique individuals. Repeat engagement is important to UAA’s model because many people use more than one service and build a longer-term relationship with the organisation as their circumstances change.
| Outcome | What change looks like |
| Reduced hardship | People can access food and essentials, understand available help and connect with wider services. |
| Housing stability | People at risk of homelessness receive practical support, advocacy and routes towards safer accommodation. |
| Reduced isolation | People have regular places to meet others, build friendships and take part in community life. |
| Improved wellbeing | People feel more informed, supported and able to talk about health and mental wellbeing. |
| Greater physical activity | People who may not use mainstream sport become active through swimming, football and other inclusive physical activity. |
| Skills and independence | People improve digital confidence, job-search skills and their ability to complete online tasks. |
| Young people | Young people have safe activities, friendships, life-skills learning and trusted relationships. |
| Community participation | People who once received support can become volunteers, cooks, activity participants and community contributors. |
READ IMPACT STORIES | REPORTS & ACCOUNTS